About RabbitX® Exchange

RabbitX® Exchange is a cryptocurrency trading platform focused on user experience, security and liquidity. Users typically access the platform via RabbitX® Exchange (rabbitx.com) or the mobile app. The sections below explain common access and troubleshooting steps so you can get back to trading quickly.

Common Login & Access Topics

  • RabbitX® Login / RabbitX.com Login: Visit https://rabbitx.com/login. Use the email/phone and password associated with your account.
  • Unable to login RabbitX® / Login not working: Check credentials, clear cache, try a private window, and confirm there are no service outages on the help page.
  • RabbitX® Account Recovery: Use the "Forgot password" flow on the login page to receive recovery emails or SMS. If locked out, contact support with KYC details as requested.
  • RabbitX® 2FA reset: If you lose access to your authenticator app, use the account recovery flow — provide ID and follow the 2FA reset steps on the Help Center.
  • Error Connecting RabbitX® Account: Check network/firewall, ensure API keys (if used) are correct, and confirm IP restrictions are set properly.
  • RabbitX® App not Working / Error decline & App issues: Update the app, reinstall if necessary, check device time sync, and grant required permissions.
  • Can't verify RabbitX® wallet: Confirm network, correct address, memo/tag (if required), and that the wallet supports the token’s chain.

Troubleshooting Quick Steps

  1. Reset password via rabbitx.com/login.
  2. Attempt 2FA recovery from RabbitX® Help Center.
  3. Check email spam folder for verification links and decline reasons.
  4. Contact support with transaction IDs, screenshots and device logs when needed.

Frequently Asked Questions

1. How do I reset my RabbitX® password?

Use "Forgot password" at rabbitx.com/login. Follow the emailed link — if you don’t receive mail, check spam or contact support.

2. My 2FA is lost — how do I regain access?

Start the 2FA reset in the Help Center and provide proof of identity per platform guidance. Additional verification reduces fraud risk.

3. Why is my deposit 'unverified' or 'declined'?

Verify you used the correct chain, included memo/tag if required, and that network confirmations reached the platform. Contact support with TXID.

4. RabbitX® app shows an error — what next?

Update or reinstall the app, ensure device time is correct, and try reconnecting to a different network (Wi-Fi / mobile data).

5. How do I contact RabbitX® support?

Use the Help Center at help.rabbitx.com or the in-app support chat for account-specific assistance.

6. Is my RabbitX® account safe after a login issue?

Enable strong passwords, 2FA, and review account activity. If you suspect compromise, request an immediate account hold via support.